To manage your account details, navigate to Settings → My Profile. From there, you can easily update your name, address, tax ID number (if you operate as a business), and password. Simply click on the relevant fields to make any necessary changes. Your invoice will be generated based on the information stored in your profile. It's important to keep your profile up-to-date to ensure that your invoices contain accurate details.

To integrate your store, simply navigate to Settings → Integrations. Once connected, your store will be displayed on the same page. This seamless process ensures efficient management of your store connections for enhanced productivity.

To disconnect your store, navigate to Settings → Integrations. At the bottom of the page, you'll find the list of connected stores. From there, you can easily disconnect your store using the provided link.

To access your orders, navigate to the 'Orders' section and select 'New Order.' Here, you'll find a list of orders from the marketplaces you've integrated into Printnest. If you're fulfilling an order for a customer on one of these marketplaces, simply choose the relevant order. For orders outside of these marketplaces, you can manually create a new order. Once you've selected the desired order, click on the 'Order Now' button. You'll then be prompted to upload your design and provide product information. Proceed to the checkout page by clicking 'Next,' where you can select your preferred shipping option. Finally, click the 'Pay' button to complete the order.

To cancel or modify your order, simply navigate to the 'Order' section and select 'Order List.' Here, you'll find a list of your orders. If your order is still pending, you'll see options to edit or cancel it. You can cancel with just one click or make any necessary changes to your order while it's still pending. However, once your order has been sent to production, it cannot be modified or canceled.

Printnest operates as a print-on-demand company, meaning we produce items upon request. We do not support returns or exchanges for orders where customers have chosen the wrong size, color, or simply changed their mind. However, in the event of a damaged product or a manufacturing error, Printnest offers a free replacement or a refund. Please contact our team within 30 days of receiving the product to initiate the process. To do so, create a ticket through our portal by clicking the 'Support' button on the left side of the navigation, then select 'Add Ticket.' We may request a photo for confirmation purposes.

Etsy orders typically appear within a 2-hour timeframe after submission on Etsy. If an order hasn't been imported into Printnest within this period, it's likely due to the payment not being cleared yet. Only orders with an Etsy status of "Paid" will be imported into Printnest. Our system will automatically check the status of the Etsy order and import it into Printnest once the status updates to "Paid". If the order status hasn't changed to "Paid" within a few days, we recommend reaching out to Etsy support and/or contacting the customer for further assistance.

Yes, you can automatically link your designs with your orders as they arrive in Printnest. Navigate to the 'Design' section and select 'Mapping' from the menu. Upload your designs to your listings from various marketplaces like Etsy. Additionally, there's a tutorial video available in this section to guide you through the process.

Our shipping costs are influenced by several key factors including the type of product, quantity ordered, destination, and preferred shipping method. The unique characteristics of each product, such as size and weight, contribute to varying shipping rates. Furthermore, the destination plays a significant role, with shipping rates varying based on the distance and shipping zones involved.

Our standard production time for items is 1-3 business days. Please note that our business days are from Monday to Friday, with the exception of extraordinary times such as Christmas. During these periods, production may be subject to adjustments to accommodate increased demand or holiday schedules. We strive to maintain efficient processing times to ensure your orders are prepared promptly and delivered to you in a timely manner.

We carefully package our products using either poly bags or boxes, depending on their size and dimensions. This tailored approach ensures that each item is securely wrapped and protected during transit, minimizing the risk of damage or mishandling. By assessing the individual characteristics of each product, we determine the most suitable packaging method to guarantee safe delivery to our customers. This attention to detail reflects our commitment to providing quality service and preserving the integrity of your order throughout the shipping process.

While we proudly offer shipping to all countries, it's important to note that international shipping costs will apply. Additionally, each country has its own unique rules and regulations regarding border control and tariffs. We kindly ask our customers to be aware of these factors, as we cannot be held responsible for delays or returns due to compliance issues with local regulations. It's essential for customers to familiarize themselves with their country's import policies and any associated fees before placing an order. We strive to provide accurate information and support to facilitate smooth international shipments, but ultimately, adherence to local regulations remains the responsibility of the customer.

Regrettably, we are unable to accommodate additional items within our packaging.

Our biggest advantage over other print-on-demand companies is our in-house production capability. We ensure quality at every stage of production, backed by a dedicated quality control department. This department meticulously checks product models, colors, sizes, horizontal and vertical offsets, alignment, and color accuracy before products are dispatched for shipping.

We exclusively partner with Stripe, renowned for its reliability as a payment processor. Rest assured, we prioritize the security of your data and do not retain any sensitive information within our systems. Our billing structure is straightforward: we charge based on the base product cost plus shipping for the services we render. It's important to clarify that this billing process is distinct from your relationship with your customers, who pay you directly. Essentially, you have two separate relationships: one with your customers, from whom you receive payment, and another with Printnest, to whom payment is made for the production of your products

Customers have the ability to access and retrieve their invoices from Printnest. This can be conveniently done by accessing the account settings and navigating to the designated Billing section. From there, users can easily view and download their invoices for their records. Should any assistance be required in this process or for specific inquiries regarding invoices, our dedicated support team stands ready to provide further guidance and assistance.

As we collaborate with Stripe, it's highly improbable that the reason for a card decline originates from our end. The potential reasons for payment issues include insufficient funds in the account, card expiration, exceeding the withdrawal limit, card being blocked by the issuer, occurrence of a technical error, and rejection of the transaction by the bank. If you are experiencing difficulties with payment, we advise you to reach out to their bank for assistance.

We facilitate transactions in all currencies, but it's essential to acknowledge that exchange rates can vary between institutions. Consequently, customers are accountable for any losses resulting from disparities in exchange rates. Furthermore, please note that our wallet feature is exclusively supported in USD.

Nestwallet is an e-wallet designed to store funds, streamlining transactions within Printnest services. This solution emerged from the difficulties many clients encountered when conducting multiple transactions from outside the United States. It alleviates concerns such as potential card fees in specific countries and fluctuating exchange rates during non-working hours, providing a convenient and seamless transaction experience.